Virtual hearings, powered by Opus 2

Timeline of a virtual hearing​

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Virtual hearing checklist

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A guide to virtual hearings

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A guide to virtual hearings

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Tech pack installation support

Once active participants receive their tech pack, our technical team will be on hand to assist with the installation of the equipment, or to provide training and technical support.

You will have access to technical support via email, over the phone or via remote desktop access.


Venue partners

For virtual arbitration proceedings, we collaborate with a number of leading arbitration venues around the world to augment their own video conferencing solutions. Together our experienced teams will help you prepare for your virtual hearing with confidence and ensure the smooth-running of proceedings.

The International Arbitration Centre


Maxwell Chambers


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Mr Justice Andrew Baker

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Help and support

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Natalie Osafo, Stewarts

Natalie is a senior associate in the Commercial Litigation team at Stewarts. She is also a solicitor advocate (Higher Courts Civil Proceedings).

Natalie has a broad practice spanning complex high value commercial litigation, arbitration and investigations, which often involve multiple jurisdictions. She has experience of acting for major corporates and financial institutions from a wide range of sectors.

Natalie was President of the Junior London Solicitors Litigation Association (2018 – 2020), which represents over 1,200 junior civil and commercial litigators in London. Natalie is an elected Committee Member of the London Solicitors Litigation Association and is a solicitor representative member of the Rolls Building Disclosure Working Group which proposed the new rules on disclosure for the pilot in the Business and Property Courts in England and Wales.

Natalie has written articles for legal press, given talks and appeared on panels on a variety of subjects including the Business and Property Courts disclosure pilot, legal technology, and best practice for handling disputes at an early stage.


Chris Bushell, HSF and LSLA

Chris is a partner at Herbert Smith Freehills and is the current President of the London Solicitors Litigation Association (the LSLA), which has over 3000 members and helps to shape civil justice reform and promote best practice in litigation. He is also currently a member of the working group led by Baker J which is looking into possible reforms for trial witness statements in the Business and Property Courts.

Chris' experience spans various sectors and geographies, but he has a particular focus on disputes work involving banks and financial buyers. His experience includes advising on complex contractual disputes, class actions, shareholder and joint venture disputes, partnership and LLP disputes, economic torts, fraud and conspiracy, asset tracing, professional negligence, insolvency disputes, employment-related disputes and privacy and defamation issues.

Chris was described as having a ‘formidable reputation’ in Legal 500 UK 2020. He has also previously featured in The Legal Business Disputes Yearbook and among Legal Week’s list of Litigation Rising Stars.


The Hon. Mr Justice Robin Knowles

Sir Robin sits in the Commercial Court, the Administrative Court, and the Court of Appeal Criminal Division. He is the Judge responsible for interim applications in the Queen’s Bench Division. Before appointment to the High Court, he sat as a Recorder in the Crown Court for 15 years, and as a Deputy High Court Judge in both the Commercial Court and the Chancery Division. He is a qualified mediator and has sat as an arbitrator. He was elected a Bencher of Middle Temple in 2004 and was Chairman of the Commercial Bar Association (2005-7).

Sir Robin was involved in rewriting the Commercial Court Guide as part of the Woolf Reforms. He was a member of the Aikens working party on “supercases”. With Sir William Blair, he worked successfully to secure the new Queen’s Counsel system. With others, he led work to bring about the Rolls Building – the world’s largest dedicated business dispute resolution centre. He is a member of the Financial Markets Law Committee, and of the Law and Ethics in Finance Project led by Sir William Blair. He is Chairman of the International Committee of the Judicial College of England & Wales.

A member of the Civil Justice Council, Sir Robin chairs its continuing work on access to justice for those without means. Within the HMCTS Reform Programme he chairs the Litigants in Person Engagement Group (LIPEG). He has a career-long involvement in the encouragement and coordination of legal pro bono work, nationally and internationally, and is on the board of a number of charities in the field, including the Bar Pro Bono Unit and the National Pro Bono Centre. He was awarded the CBE in 2007 for service to pro bono legal services.

Outside the law, Sir Robin has been closely involved with children’s hospices and children’s palliative care, and is a former Chairman of the UK umbrella body in this field.


Ed Crosse, Simmons & Simmons and LSLA

Ed Ed Crosse is a partner at Simmons & Simmons LLP with over 20 years’ experience of handling complex financial and civil fraud related disputes.

Ed was President of the London Solicitors Litigation Association 2016–2018, an association which represents the interest of over 2,900 litigation solicitors in London. He is an elected member of the Law Society Council, representing the City of London. He has played a leading role for the profession on significant court reform initiatives by participating as the solicitor representative on judge–led working groups, including the Rolls Building Disclosure Working Group and was involved in the drafting of the new rules on disclosure for the pilot in the Business and Property Courts in England and Wales.

Crosse is a Partner in the Financial Markets Litigation team at Simmons & Simmons LLP. Ed has over 20 years experience of handling complex financial and civil fraud related disputes. Ed joined Simmons in 2012. Prior to that he worked at Clifford Chance for 10 years and one other leading City firm.


The Honourable Mrs Justice Cockerill

Mrs Justice Cockerill was called to the Bar by Lincoln’s Inn in 1990 and appointed Queen’s Counsel in 2011. She practiced at the Commercial Bar from 1991 to 2017, gaining wide experience in international commercial law in a variety of courts and arbitration tribunals. Her specialisms at the Bar included the full range of disputes which arise from shipping and international trading transactions, ship and yacht building cases, insurance and reinsurance claims, conflicts of law and compelled evidence in civil proceedings. She is the author of “Compelled Evidence in Civil Proceedings” (2012 OUP).

Mrs Justice Cockerill was appointed as a Deputy High Court Judge in 2015 (Administrative and Commercial Courts) and as a High Court Judge in November 2017. She is assigned to the Queen’s Bench Division and sits in the Commercial Court, Technology and Construction Court and Administrative Court as well as the QB General list.


Professor Dr Jackie van Haersolte-van Hof

On 1 July 2014, Jackie van Haersolte-van Hof became Director General of the LCIA. Previously, she practised as a counsel and arbitrator in The Hague, at her GAR 100 boutique HaersolteHof. She set up HaersolteHof in 2008 after three years as counsel in the international arbitration group at Freshfields Bruckhaus Deringer in Amsterdam.

From 2000 – 2004 she was with De Brauw Blackstone Westbroek in The Hague, and before that with Loeff Claeys Verbeke in Rotterdam, which she joined on her qualification in 1992.

She continues to sit as arbitrator and has handled cases under the ICSID, ICC, LCIA and UNCITRAL Rules, as well as those of the Netherlands Arbitration Institute (NAI), and UNUM, the Institute of Transport, Arbitration & Mediation, and at the Royal Dutch Grain and Feed Trade Association, based in the Netherlands. She is on the ICSID roster of arbitrators and was and is a member of several ICSID Annulment Committees.

She was also involved in setting up the arbitral process for the Claims Resolution Tribunal in Zurich, which analysed claims from Holocaust survivors over dormant accounts in Swiss banks.

She is a professor of arbitration law at Leiden University and a member of GAR’s editorial board. Her 1992 PhD thesis on the application of the UNCITRAL Rules by Iran-US Claims Tribunal was one of the first books to be published on the subject.


Richard Little

Richard is a partner and Solicitor Advocate in the London CDR team. He advises on complex high value multi-jurisdiction disputes in sectors including aviation and defence, energy, engineering and consumer. Clients include: the leading Global Diversified Industrials, other large multi-national companies and governments.

Richard's work includes: designing corporate dispute resolution systems, pre-action proceedings, injunctions, regulatory (including competition law) claims, mediation, arbitration and the other forms of dispute resolution, including a number of virtual hearings.

Key recent experience: acting for the Malaysian Ministry of Finance in multi-billion dollar claims arising out of the 1MDB scandal; acting for IOEC in recovering $87m following a fraud committed by former management under the cover of international sanctions; and acting for one of the pre-eminent Asian based global logistics providers in parallel DIFC-LCIA arbitration and commercial court proceedings relating in claims arising from a multi jurisdiction logistics contract.

Recognised by Chambers and Partners where he is described as "tenacious, and he gives opponents the tactical runaround. He's a past master at interlocutory skirmishing and he leaves no stone unturned for the client", "Impervious to pressure", "a very commercial lawyer who's switched-on to how to achieve what the client wants", "the kind of person you would want on your side in a tight corner" and "his helpfulness, professionalism and sound advice are stunning".


Leigh-Ann Mulcahy QC, Fountain Court Chambers

Leigh-Ann Mulcahy QC of Fountain Court Chambers (London & Singapore) was called to the Bar of England & Wales in 1993, the Bar of the Republic of Ireland in 1998, and was appointed a QC in 2009.

Leigh-Ann is acting for the Financial Conduct Authority in The Financial Conduct Authority v Arch Insurance (UK) Ltd & ors which is the first case to proceed under the Financial Markets Test Case Scheme. The case seeks to achieve legal certainty as to whether non-damage business interruption insurance covers/extensions respond to COVID-19 losses.

She is recognised by the legal directories as a Leading Silk in the fields of Insurance & Reinsurance, Professional Negligence, Product Liability and (in Asia) for Commercial Disputes. She was nominated by Chambers & Partners for Insurance Silk of the Year in 2016.

She has advised and acted for the UK Government for over 25 years and held the appointment of First Counsel to the Welsh Government between 2013 and 2016.

In addition to her advocacy and advisory practice, Leigh-Ann sits as a Deputy High Court Judge, a Senior Decision-Maker for the Guernsey Financial Services Commission and as a commercial arbitrator. She is a Fellow of the British Royal Statistical Society and a CEDR-accredited mediator. She has also been an international advanced advocacy trainer for over 18 years.


Professor Rachael Mulheron, Queen Mary University of London

Rachael Mulheron is Professor of Tort Law and Civil Justice at the Law Department, Queen Mary University of London, where she has taught since 2004. Her principal fields of academic research and publication concern Torts, Medical Negligence, Class Actions jurisprudence, and Civil Justice. From 2009–18, Rachael was a member of the Civil Justice Council of England and Wales, and since then, has served as research consultant to that body. Rachael has been involved in collective redress reform for many years, assisting Government and rules-drafting committees. Prior to her academic career, Rachael practised as a litigation solicitor in Brisbane, Australia.


Mr Justice Andrew Baker

Sir Andrew Baker was called to the Bar by Lincoln’s Inn in 1988, after a State school education in Scotland and higher education at Merton College, Oxford (reading Mathematics), the City University, London (reading Law) and the Inns of Court School of Law (for Bar Finals). He practised at the Commercial Bar from 1989 to 2016, with particular specialisms in dry shipping, international sale of goods, insurance and reinsurance, conflict of laws, arbitration and international banking/derivatives. He was appointed a QC in 2006, acted regularly as arbitrator as well as counsel, was made a Recorder of the Crown Court in 2012 and was authorised to sit as a Deputy High Court judge in May 2016, before his appointment as a High Court judge on 1 November 2016.

He is a co-author of the 6th and 7th Editions of “Time Charters” in the Lloyd’s Shipping Law Library, and between June 2009 and June 2016 was one of the Series Editors for that Library. STRA


Sonia Tolaney QC

Sonia Tolaney QC is a member of the Chambers of Lord Grabiner QC, One Essex Court, and is currently the elected Chair of the Commercial Bar Association.

Sonia was called to the Bar by Middle Temple in 1995 and appointed Queen’s Counsel in 2011. She has acted in a large number of the landmark commercial and financial disputes of the last two decades and is well known for her “incredibly compelling advocacy”, “lethal cross examination” and “great tactical sense and litigation ability”. In recent years, she was named Commercial Litigation Silk of the Year (by both the Legal 500 and Chambers & Partners) and Banking Litigation Silk of the Year (Chambers & Partners).


In 2013 Sonia was made a Bencher of Middle Temple. She was one of the founders of the Temple Women’s Forum, which aims to inspire and promote opportunities for women at the Bar. In 2016, Sonia was appointed a Deputy High Court Judge, sitting in the Commercial Court.


Lord Justice Flaux

Sir Julian Flaux was called to the Bar in 1978 and practised at the Commercial Bar from 1979 to 2007 specialising in disputes involving insurance and reinsurance, shipping, international trade and professional negligence. He was appointed a QC in 1994, an Assistant Recorder of the Crown Court in 1997, a Recorder in 2000 and Deputy High Court Judge in 2002.

He was appointed a High Court Judge in May 2007. He was Presiding Judge of the Midland Circuit from 2010 to 2013. He was Judge in Charge of the Commercial Court from July 2014 to December 2015 and President of the Special Immigration Appeals Commission from January to December 2016.

He was appointed a Lord Justice of Appeal in December 2016. He was appointed Lead Judge for International Relations in November 2019.

In February 2020, he was appointed as the Supervising Lord Justice of the Commercial Court for a four year term.


Richard Blann

Richard Blann is Head of Group Litigation and Conduct Investigations at Lloyds Banking Group where he advises senior executives on strategy and conduct of major litigation matters. Since joining Lloyds in 2010 he has been a frequent court user, taking over 20 cases to trial in the courts of the UK, US and Australia.


Crown Court

Opus 2 are the exclusive transcription provider for Crown Court hearings in the North East region. The North East region consists of the following courts:


Charlotte Tan

Charlotte Tan is a member of Brick Court Chambers. She was called to the Bar in 2008 and has a diverse commercial practice, with a particular focus on civil fraud, international arbitration, international trade and finance and private international law.

In 2014, Charlotte was selected in Legal Week’s “Stars at the Bar” as one of ten junior barristers "recognised for their exceptional abilities”. She has been ranked in the directories for several years as a leading junior in Commercial Dispute Resolution and Shipping/Commodities where she has been described as “incredibly hardworking and…clearly exceptionally clever”, “outstanding” and “a highly regarded junior who is trusted by top silks to handle big-ticket matters. She has experience of acting in huge fraud, insurance and shipping cases, and is viewed as someone who punches well above her level of call”.

She is currently a member of the Commercial Bar Association Executive Committee.


Explanatory Notes

  • Whole Hearing. This is a transcript of the day's hearing from start to finish on a specific day. Where the full proceedings last for more than a day and you want the full proceedings, your transcript request must list each day of the proceedings.
  • Prosecution Opening of the Facts. This is the Prosecution's summary of the facts of the case following a guilty plea.
  • Counsel's Opening/Closing Submissions. This is the barrister(s)' opening or closing speech(es). You are required to specify the relevant barrister(s)’ name(s) and whether you would like the opening or closing speech(es).
  • Evidence. You must provide the name of the witness(es) and, if relevant, state whether you want all the evidence or a particular part of the evidence.
  • Mitigation. This is a transcript of the defence barrister's speech to the judge putting forward factors on behalf of the defendant about the type of sentence which should be imposed.
  • Judge's Summing Up. This is the judge's direction on law and summary of the evidence heard during trial to assist the jury in making their decision.
  • Sentencing Remarks. This is the judge's decision on sentencing and reasons for imposing the sentence.
  • Sentencing Hearing. This is the hearing in which the defendant is sentenced.
  • Counsel's Opening/Closing Remarks. This is the barrister(s)' opening or closing speech(es). You are required to specify relevant barrister(s)’ name(s) and whether you would like the opening or closing speech(es).
  • Legal Argument(s) and Ruling. This is the legal submissions (argument) made to a Judge/Master by a legal representative or party on a specific issue during the proceedings and a transcript of the decision (ruling) given by the Judge/master. You are required to indicate if you are seeking just the argument or just the ruling.
  • Confiscation Ruling. This is a transcript of the Ruling given by the Judge in a Confiscation hearing.
  • Judgment. This is the judge’s decision after the parties have presented their case.
  • Proceedings After Judgment. This relates to any proceedings after the judgment has been given.
  • Other. An example is a transcript of the verdict, which must be specifically requested (unless you have requested the whole hearing on the day on which the verdict was given). For any other transcript request, you must specify the nature of the proceedings your request relates to. You should also include the start and finish times of the proceedings.

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Complete managed service

We take care of everything on your behalf, providing the video conference solution that meets your requirements. Using our requisite technical expertise and legal know-how we will ensure seamless implementation for your litigation or arbitration hearing.


Court provided/mandated solutions

We have the requisite skills and technical expertise to work with any VC platform, so we can work alongside court provided/mandated solutions or augment those solutions as required to meet sometimes very specific requirements.


Flexible venue collaboration

We work closely with venues around the world and have established, trusted collaborations in place with key partners for arbitration proceedings - the International Arbitration Centre (IAC) and the International Dispute Resolution Centre (IDRC) in London and Maxwell Chambers in Singapore.This means we are expertly placed to deliver seamless hearings for our mutual clients, whether they are fully virtual, traditional in-person hearings, or a hybrid of the two. 


Access the Data Transfer Addendum

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Request training from Opus 2

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Request training from Opus 2

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Request training from Opus 2

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Request training from Opus 2

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Request training from Opus 2

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Timeline for preparation and delivery

Virtual hearings have a number of moving parts. Participants connecting from different locations will each have a slightly different setup due to variations in equipment, surroundings and connection speeds. Hence, adequate planning, testing and early instruction are crucial to ensure the smooth running of proceedings.

At Opus 2, you will be supported by a highly experienced team, who will assist you from the start of our engagement through to the conclusion of your hearing. 

Below is a high-level overview of our timeline in the lead up to a virtual hearing which sets out what you can expect and how we work with you.







Meet your dedicated services team

Every hearing Opus 2 is instructed on is supported by a team of dedicated and highly experienced technical and service personnel. Immediately after we are instructed, we will assign the following dedicated team members, who will be in touch with you shortly:

Case Manager: will be your main point of contact and will oversee all aspects of our virtual hearing services.

Virtual Hearing Manager (VHM): will be responsible for ensuring your virtual hearing proceedings run as smoothly as possible. In addition to monitoring and managing your hearing on the day, the VHM will also manage testing and preparation.

Project Manager: will ensure that your shared electronic bundle is set up to meet your requirements.

Venue partners

Information gathering

At this stage, we’ll gather as much information as possible to understand each participant’s role in the hearing as well as the parties' specific needs. 

We will be able to advise on hardware requirements and personalised workstation setup for each participant. Where required, we can also arrange rental and delivery of essential tech packs for active participants to help achieve an optimal experience during the hearing.


Tech pack delivery

All necessary tech packs will be delivered to the active participants ahead of testing and user onboarding sessions. Tech packs include: 

  • a premium headset or personal speaker; 
  • a webcam; and  
  • an extended screen. 

Please note, laptops are not supplied as standard but are available upon request. 

Tech pack installation support


User onboarding

During this stage, we will offer training on both the video conferencing provision and the Opus 2 platform. The onboarding, training and familiarisation session for each party and the Judge/Tribunal will be organised independently.

During the training session, each participant will:

  •  familiarise themselves with the video conferencing solution and the Opus 2 platform;
  •  determine their preferred screen configuration for the hearing; and
  •  test their internet bandwidth.

Any issues identified during this stage will be managed and resolved ahead of the hearing by our team.


Preparing for the hearing

The final days leading up to the hearing are critical to the smooth running of the proceedings.

Your dedicated service team will work closely with you to address any outstanding preparatory work required, such as additional test sessions, training or technical support.

At least two days prior to the hearing, a test session will be chaired by the Judge/Tribunal.

All active participants will be able to test their audio and video connection, as well as the Realtime transcript and EPE service.

At least one day before the hearing, all participants will be sent final details to join the virtual hearing.


The hearing

On the morning of the hearing, we will contact each active participant to ensure they have successfully connected to the video conferencing provision and the Opus 2 platform. 


The Virtual Hearing Manager will: 

  •  host the hearing, admitting participants into the hearing room before locking the session; 
  •  introduce the commencement of the hearing; 
  •  remain on hand throughout to monitor the participants’ connection and provide support as required; and
  •  manage any breaks.

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Planning a virtual hearing?

Guide to virtual hearings

To find out more about virtual hearings, powered by Opus 2, download our guide. 

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Request a virtual hearings quote

Request a personalised quote based on your specific virtual hearings requirements. 

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Virtual hearings checklist

A quick reference guide for the various stages of planning and conducting a virtual hearing.

View the checklist

Learn more about virtual hearings, powered by Opus 2

If you’re considering transitioning to a virtual hearing, the Opus 2 team is here to help. We’ll take away the hassle and provide you with all the support and expertise you need to conduct seamless virtual hearings, allowing the smooth running and timely conclusion of your matters.

Find out more