Hearing services
Services are a vital component of Opus 2 Hearings, our award-winning dispute resolution solution. We provide all the technology and support needed to deliver successful in-person, virtual, or hybrid proceedings based on your unique requirements.
Overview
Whether you want to transform a courtroom or arbitration venue for a hearing or are looking to redesign a permanent venue, we can:
- Act as a neutral third party and offer a fully managed solution for all hearings of any size or type.
- Plan, manage, and deliver your chosen type of hearing, supported by a dedicated hearings solution team.
- Design and deliver connected hearing rooms, hubs, and remote participation anywhere in the world.
- Provide a world-class hearings delivery team that can support you locally, including highly experienced:
- Court reporters
- Electronic presentation of evidence (EPE) operators
- Interpreters
Solution services
We understand your legal practice has a unique approach—it’s the reason we design our solutions to be highly flexible and adaptable. We also want your team to make the most out of them. With a combination of deep technical knowledge and experience working on a range of legal matters, our solution services team will:
- Work closely with you to get a deep understanding of your practice and clients’ needs.
- Design and implement a tailored solution that reflects your specific requirements.
- Enable you to deliver highly differentiated services that enhance your clients’ experience.
Services we offer
Our solution services team offers incredible value, customising our offerings to meet the specific requirements of your law firm and legal teams. With deep experience supporting a wide range of matters and projects across all stages of their lifecycle, we work closely with you to build a connected, digital practise through consulting, training, and operational assistance.
Consulting
Engage our consultants to apply solutions that improve your familiar workflows and perfectly align with your requirements.
Training
Increase adoption and success with extensive training options that help new and existing users before and after deployment.
Operations
Receive ongoing operational support to tackle big projects and ensure you’re maximising the value of your Opus 2 solution.
Platform support
Earning a 99 percent client satisfaction score last year, we’re dedicated to helping you realise the value of your tailored Opus 2 solution. After deployment, our best-in-class platform support team resolves issues quickly without interruptions to your operations, working closely with our solution services team to meet your unique requirements. Here are the key platform support services we offer:
- Technical support – Available 24–7, our team tackles any Opus 2 technical issue your team may run into swiftly and effectively.
- Self-service help library – Quickly find answers to questions with our comprehensive library of support resources, videos, and articles.
- Omnichannel assistance – We offer multiple ways to get in touch—phone, email, or online—handling your request quickly and professionally.
What our customers say
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Find out how our world-class services offerings can transform your legal service delivery and client satisfaction
