Subprocessors
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List of Subprocessors
| Subprocessor name | Location | Purpose | Description | Types of data processed |
| Opus 2 software (excluding Opus 2 Chambers (LEX) and Opus 2 Counsel) | ||||
| Amazon Web Services | As stated in the Customer Agreement | Hosted infrastructure | Amazon Web Services (AWS) is the hosting provider utilised by Opus 2 for infrastructure and applications.
Amazon Web Services Bedrock (AWS Bedrock) (only applies if AI Features are purchased and enabled for the Customer) |
Hosting Provider: Personal data within the Content (as defined in the Customer Agreement) and End User email addresses and usage information per the Customer Agreement.
AWS Bedrock: Any personal data in the Inputs or Outputs processed by the AI Features. |
| Freshworks Inc. (FreshDesk) | Data residency location in Germany | Service desk ticketing software | Freskworks’ FreshDesk platform is an online cloud-based customer service ticketing software. Used to log and respond to all support-related enquiries and may process personal data to the extent this is submitted to Opus 2 by the Customer and End Users. Data processing addendum | End User email addresses and any other personal data submitted in a support ticket by an End User. |
| MongoDB Inc. | Location: Customer dependent | Purpose: Database hosting (Multi-tenant offering only) | Description: Database hosting (Multi-tenant offering only). | Personal data within the Content (as defined in the Customer Agreement) and End User email addresses and usage information per the Customer Agreement. |
| Pendo.io Inc | Location: USA | Purpose: Opus 2 software performance analytics | Description: Opus 2 software performance analytics. | End User email addresses. |
| Grafana Labs (Raintank Inc.) | Location: USA | Purpose: Audit, observability, security, and reporting for the software | Supports the observability of the software platform so that we monitor availability, performance, security events, detect and troubleshoot incidents faster and improve service performance. | (i) Technical log and event metadata generated by the platform, (ii) System metrics such as performance counters and error rates, and (iii) Limited support identifiers where required for incident investigation. Data Transfer Mechanism: DPA with SCCs |
| Infolink Technology Solutions, Inc. DBA Zahoree | Location: Mexico | Purpose: Customer Support | Description: Managed customer support services, including handling and responding to End User support tickets. | End User name and email addresses and information in support tickets. |
| Microsoft Corporation | Location: Based on Customer’s AWS Hosting Region as specified in the Customer Agreement. (If Hosting Region is US: Location is US. If AWS Hosting Region is UK/EU: Location is EU) | Purpose: Provision of certain AI capabilities for the Opus 2 software | Description: Processing of certain AI services provided in the Opus 2 Software via Microsoft Corporation (Azure OpenAI) | Any personal data in the Inputs or Outputs processed by the AI Features (Per the Customer Agreement) |
| Google LLC (Vertex AI) | Based on Customer’s AWS Hosting Region as specified in the Customer Agreement. (If Hosting Region is US: Location is US. If AWS Hosting Region is UK: Location is UK. If AWS Hosting Region is EU: Location is EU) | Provision of certain AI capabilities for the Opus 2 software | Processing of certain AI services provided in the Opus 2 Software via Google LLC (Vertex AI) | Any personal data in the Inputs or Outputs processed by the AI Features (Per the Customer Agreement) |
| Opus 2 Chambers (LEX) software | ||||
| CTS (incorporating City Business Solutions & Sprout IT) | As stated in the Customer Agreement | IT Managed Services Provider | Data Hosting and related services, if purchased by the Customer. | Personal data in information and documents submitted to the software and other personal information submitted to the software. |
| Instant On IT | UK | IT Managed Services Provider | Data Hosting and related services, if purchased by the Customer. | Personal data in information and documents submitted to the software and other personal information submitted to the software. |
| Silverbug Limited | As stated in the Customer Agreement | IT Managed Services Provider | Data Hosting and related services, if purchased by the Customer. | Personal data in information and documents submitted to the software and other personal information submitted to the software. |
| On Direct Business Services Limited (Cloud Direct) | UK | IT Managed Services Provider | Data Hosting and related services, if purchased by the Customer. | Personal data in information and documents submitted to the software and other personal information submitted to the software. |
| SendGrid | USA | Email Services Provider | Sending marketing emails on behalf of LEX Interactive Marketing Customers. | User email addresses and email statistics. |
| Pendo.io Inc | Location: USA | Purpose: Opus 2 software performance analytics | Description: Opus 2 software performance analytics. | End User email addresses. |
| Opus 2 Counsel | ||||
| Amazon Web Services | UK | Hosted infrastructure | Amazon Web Services (AWS) is the hosting provider utilised by Opus 2 for infrastructure and applications. Data processing addendum | Personal data within the Content (as defined in the Customer Agreement) and End User email addresses and usage information per the Customer Agreement. |
| Freshworks Inc. (FreshDesk) | Data residency location in Germany | Service desk ticketing software | Freshworks’ FreshDesk platform is an online cloud-based customer service ticketing software. Used to log and respond to all support-related enquiries and may process personal data to the extent this is submitted to Opus 2 by the Customer and End Users. Data processing addendum | End User email addresses any other personal data submitted in a support ticket by an End User. |
| Opus 2 International Limited (UK), Opus 2 International Inc, Opus 2 International Singapore PTE Limited | As set out below | Delivery of Opus 2 Counsel and Support Services | Opus 2 UK used to deliver Opus 2 Counsel & Support, and the other Opus 2 group companies listed may be used to facilitate and perform out-of-hours support services and solution/professional services if required by the Customer. | Personal data within the Content (as defined in the Customer Agreement) and End User email addresses and usage information per the Customer Agreement. |
| Pendo.io Inc | Location: USA | Purpose: Opus 2 software performance analytics | Description: Opus 2 software performance analytics. | End User email addresses. |
| Hearing Services | ||||
| Individual contractors directly involved in provision of hearing services including (as applicable): Court Reporters, Court Editors, Videographers, EPE Operators, Virtual Hearing Managers | Dependent on the location of where the Hearing Services are to be performed | Hearing Services | Opus 2 utilises specialist individual contractors in the provision of its hearing services. Details of the contractor(s) involved will be supplied to the Customer on request and in accordance with the Customer Agreement. | Personal data in documents or files submitted for supply of the services or generated via the services. |
| Cantab Research Limited | UK | Hearing Services (Transcription) | Software-based speech recognition (speech-to-text). | Personal data in any AV files where this software is used for transcription. |
| Google LLC (Gemini) | UK | Hearing Services (Transcription) | Software-based speech recognition (speech-to-text). | Personal data in any AV files where this software is used for transcription. |
| Opus 2 group of companies | ||||
| Opus 2 International Limited | UK | Support and other services | May be used to facilitate and perform out-of-hours support services and solution/professional services if required by the Customer. | Personal data within the Content (as defined in the Customer Agreement) and End User email addresses and usage information per the Customer Agreement. |
| Opus 2 International Inc | US | |||
| Opus 2 International Singapore PTE Limited | Singapore | |||
| Opus 2 Lex Limited | UK | |||
| Opus 2 International PTY Limited | Australia | |||